iCareFix.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the iCareFix.com website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the iCareFix.com website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to iCareFix.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

1.USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

2.DELIVERY/SHIPPING. Accept and deliver only in UAE
As we provide our own free shipping service we will not reimburse any additional shipping payments made by the customer.

When purchasing a product from iCareFix the courier used is selected by the iCareFix and cannot be changed by request. Because it is a signed for service, we are unable to leave the shipment with a neighbor or in a ‘safe’ place. Once your order has been dispatched, we are unable to change the address.
When needing to change address, whether it be on your additional payment or original order, please contact us before the item is in the process of being dispatched, you can do this by contacting us via email with details of your new address.

If you receive your package back and there’s damage to your item please contact our customer support team straight away on customersupport@icarefix.com. Once your device is repaired it will be couriered out very next day via courier.

Do not throw away any of the packaging as we will need this send back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 60 days to complete.

If you choose to send spare parts along with the device or product then please, ensure that the spare parts are well sealed and wrapped so nothing goes missing. If the spare parts are not wrapped then you are sending these at your own risk and we will not be responsible if these parts go missing.

Any special instructions either at the time of work completion or dispatching will not be guaranteed to be fulfilled.

3.INTERNATIONAL CUSTOMERS (OUTSIDE UAE).

Our free postage label does not apply to international customers (Outside of the UAE) if required to return your item, you shall need to arrange your own courier to return the item to us. The courier charge will not be reimbursed.

4.PAYMENT. Payment can be made by Cash on Delivery, Credit Card or Debit Card. all credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

5.COOKIES. Cookies are small bits of data cached in a user’s browser. iCareFix.com utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

iCareFix.com may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide iCareFix.com with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

iCareFix.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. iCareFix.com may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if iCareFix.com files for bankruptcy, or there is a transfer of the assets or ownership of iCareFix.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

6.SECURITY. iCareFix.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, iCareFix.com cannot guarantee the security of any information that is disclosed online.

7.REFUNDABLE/NON REFUNDABLE. A few of our repairs are non refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics. However, each case will be individually considered and a full refund will be handed out based on our discretion. We don’t refund or exchange for change of mind or wrong selections (unless a statutory cooling-off period applies). We will not be responsible for any damage or fault caused by a previous repair. When sending in your mobile phone for screen repair or home button repair, iCareFix will not be held responsible if the Touch ID feature does not work after the repair is carried out.

If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data store on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
We will attempt a re-repair on your mobile device twice after the initial repair. If after this, the mobile device is still faulty we will issue a refund (minus postage costs). We will need to see the mobile device and make sure its faulty prior to issuing a refund. This does not include diagnostic and water damage related repairs.

8.Cancellation Policy. If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge shall be deducted from your repair cost.

To cancel, please email customersupport@iCareFix.com or phone. during working hours.

9.OTHER WEBSITES. iCareFix.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

10.MINORS. iCareFix.com does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the iCareFix.com website or services, and iCareFix.com requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, iCareFix.com does not knowingly distribute personal information regarding minors under the age of 18.

11.CORRECTIONS AND UPDATES. If you wish to modify or update any information iCareFix.com has received, please contact info@ iCareFix.com.

12.MODIFICATIONS OF THE PRIVACY POLICY. iCareFix.com. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

13. Refund Policy

The expected time span for the customer to request a refund is within 48 hours.

Refunds will be done only through the Original Mode of Payment